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IT Service Level Compliance

Enterprise IT Operations Group have the unenviable task of ensuring that the performance and availability of all mission critical applications are running at optimal efficiency within the constraints of their limited resources. They must act more as a value center rather than cost center and provide IT related service based on a clear SLA (service level agreement).

Unfortunately, since web distributed systems are composed of many layers of servers, including public web, intranet, local network, or back-end application servers, most conventional system monitoring tools are unable to pinpoint the root cause of a problem. Regardless, when system performance suffers, they must be able to identify the possible sources of delay and offer a solution as quickly as possible in order to comply with SLAs with their customers or within their organization.

AuriQ's RT solutions enable real-time quantitative analysis of each running enterprise application, giving insight into the performance of all transactions, error occurrence, and bandwidth usage without affecting the running system. It also has a powerful alert mechanism that automatically notifies the administrator when a metric such as the performance or the number of errors exceeds a user-defined threshold value. These alerts can then be further investigated by utilizing the drill-down capabilities of the reporting interface.